Gexzen – Refund Policy
Refund Policy
Last updated: April 2025
This Refund Policy outlines the terms under which refunds may or may not be issued for services provided by Gexzen (“we”, “us”, or “our”).
By purchasing any service from Gexzen, you acknowledge and agree to the terms outlined below.
1. Nature of Our Services
Gexzen provides custom-built, digital services, including but not limited to:
Custom B2B lead lists
Data research and enrichment
Manual verification and validation services
All services are made-to-order, based on client-specific requirements such as industry, niche, location, and targeting criteria.
Due to the digital and customized nature of our services, delivered data cannot be returned once accessed.
2. No Refund Policy
All purchases made on Gexzen are final and non-refundable.
We do not offer refunds once:
Work has begun on a custom order
Data research or verification has started
Digital deliverables have been prepared or delivered
This policy applies to all plans, including Starter, Professional, and Enterprise services.
3. Quality Assurance & Replacements
While we do not offer refunds, we are committed to delivering high-quality, accurate data.
If any delivered data does not meet the agreed-upon targeting criteria or accuracy standards, Gexzen may, at its discretion, provide replacements for affected entries.
Replacement requests must be submitted within 7 days of delivery and must include clear details regarding the issue.
This replacement policy is intended to ensure service quality and does not constitute a refund or partial refund.
4. Enterprise & Custom Agreements
For Enterprise clients or projects governed by custom contracts, refund or replacement terms may be defined separately within a written agreement.
In such cases, the terms outlined in the signed agreement will take precedence over this Refund Policy.
5. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting Gexzen to resolve the issue may result in account suspension and termination of services.
We encourage clients to reach out to us directly so we can address any concerns promptly and professionally.
6. Changes to This Refund Policy
Gexzen reserves the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with an updated “Last updated” date.
7. Contact Us
If you have questions regarding this Refund Policy, please contact us at: