Gexzen – Refund Policy

Refund Policy

Last updated: April 2025

This Refund Policy outlines the terms under which refunds are not provided for services offered by Gexzen (“we”, “us”, or “our”).

By purchasing any service from Gexzen, you acknowledge and agree to the terms outlined below.


1. Nature of Our Services

Gexzen provides custom-built B2B outbound services, including:

  • Manually verified B2B data

  • Outbound campaign execution

  • Lead research and targeting

  • Qualified sales meeting generation and coordination

All services are made-to-order and tailored to each client’s ICP, industry, geography, and targeting requirements.

Due to the digital and customized nature of our services, all work delivered is considered final and non-returnable.


2. No Refund Policy

All purchases made with Gexzen are final and non-refundable.

This applies to all service types, including:

  • Pay-per-qualified-meeting engagements

  • Starter campaigns

  • Scale or volume-based systems

  • Enterprise agreements

Refunds are not issued once:

  • Work has started on a campaign

  • Outbound execution has begun

  • Data research or verification has been performed

  • Meetings have been scheduled or delivered


3. Pay-Per-Meeting Model

For pay-per-meeting engagements:

  • Clients are charged only for qualified sales meetings that successfully take place

  • A “qualified meeting” refers to a scheduled and completed sales conversation with a prospect aligned with the agreed ICP

  • Meeting qualification is based on attendance and relevance criteria defined during onboarding

Once a meeting is confirmed as qualified, it is billable and non-refundable.


4. Quality Assurance & Replacements

While refunds are not offered, Gexzen is committed to quality and accuracy.

If any issue arises where delivered data or targeting does not meet the agreed ICP criteria, we may, at our discretion, provide replacements for affected entries or adjust future targeting.

Replacement requests must be submitted within 7 days of delivery and must include clear details of the issue.

This replacement policy is provided as a goodwill measure and does not constitute a refund.


5. Client Responsibility

Clients are responsible for:

  • Providing accurate ICP and targeting criteria

  • Ensuring their offer and sales process are properly positioned for outbound success

  • Responding in a timely manner during campaign execution when required

Gexzen is not responsible for performance outcomes influenced by offer quality, market conditions, pricing, or internal sales processes.


6. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting Gexzen to resolve the issue may result in immediate suspension or termination of services.

We strongly encourage clients to contact us directly so we can resolve any concerns professionally.


7. Enterprise Agreements

For Enterprise clients, refund, payment, or performance terms may be defined in a separate written agreement.

In such cases, the signed agreement will override this Refund Policy.


8. Changes to This Policy

Gexzen reserves the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.


9. Contact

For any questions regarding this Refund Policy, please contact:

📧 refund@gexzen.com