Last updated: March 2025

Welcome to Gexzen. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Gexzen

Gexzen provides custom, manually verified B2B lead lists and related research services. All services are delivered digitally and tailored based on the client’s specific targeting requirements.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old

• You have the authority to enter into a binding agreement

• You will use the services for lawful business purposes only

3. Scope of Services

Gexzen offers:

• Custom lead list creation based on client-provided criteria

• Manual verification and data validation

• Data research and enrichment services

All services are custom-built per order and delivered digitally.

4. Custom Orders & Client Responsibilities

To ensure accurate delivery, clients must provide:

• Clear targeting criteria (industry, role, geography, etc.)

• Any exclusions or specific requirements prior to order confirmation

Gexzen is not responsible for inaccuracies resulting from incomplete, incorrect, or unclear client instructions.

5. Delivery Time

Delivery timelines depend on project complexity and volume:

• Starter plans: typically 48–72 hours

• Professional plans: typically 3–5 business days

• Enterprise projects: custom timelines agreed in advance

Delivery times are estimates, not guarantees.

6. No Refund Policy

Due to the digital and custom-made nature of our services:

All sales are final

• No refunds are provided once work has started or data has been delivered

By purchasing, you acknowledge that you are buying a custom digital service and waive the right to a refund.

7. Quality Assurance & Replacements

While refunds are not offered, Gexzen is committed to quality.

If a portion of the delivered leads does not meet the agreed targeting criteria:

We may, at our discretion, replace inaccurate leads

• Replacement applies only to objective data inaccuracies (e.g. invalid email, wrong role)

This does not constitute a refund and does not apply to subjective expectations such as conversion rates or sales outcomes.

8. Acceptable Use

You agree not to:

• Use the data for illegal, deceptive, or spam-related activities

• Resell, redistribute, or publicly share the data

• Violate applicable data protection or anti-spam laws

You are solely responsible for how you use the delivered data.

9. Disclaimer of Guarantees

Gexzen does not guarantee:

• Sales results

• Response rates

• Revenue generation

Lead performance depends on multiple factors including offer, outreach strategy, timing, and market conditions.

10. Intellectual Property

All website content, branding, and materials belong to Gexzen.

Clients receive a limited, non-transferable license to use delivered data solely for their internal business outreach.

11. Limitation of Liability

To the maximum extent permitted by law, Gexzen shall not be liable for:

• Lost profits

• Indirect or consequential damages

• Business interruptions

Our total liability shall never exceed the amount paid for the service.

12. Termination

We reserve the right to refuse service or terminate access if these Terms are violated.

13. Governing Law

These Terms are governed by and construed in accordance with applicable laws of the jurisdiction in which Gexzen operates.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms, please contact us at:

Email: contact@gexzen.com

By using Gexzen, you acknowledge that you have read, understood, and agreed to these Terms of Service.